Sunday, July 4, 2010

Identity of Place

Man is a creature made at the end of the week's work when God was tired.-- Mark Twain
I stopped at the drive up window after ordering my lemonade ice, which was a .99 cent happy hour deal; and out of the window popped a young boy, no more than 16, his entire torso was out the window. He said, "how are you today?"  I was taken aback.  His personality and gestures bubbling as he handed me my drink.  I paid him.  He dangled out the window looking goofy-like a jack-in-the-box character and jovially stated, "Have a nice day!"

I went on my way.

A few hours later, I stopped in a little town for a quick bite.  I ordered and drove up to the window.  The glass windows popped open, instead of being greeted with a smiling attendant, I was quickly handed my drink and she shut the windows and I waited.  And waited.  As I waited, I noticed a digital clock above the counter, beeping like an alarm.  It seemed to be counting the seconds that I was at the window.  I watched and waited. Three minutes went by, 3:01, 3:02, 3:03.  Then the windows opened and she handed me my bag, with a slight smile on her face, she said, "Here you go".  And that was that.

As I drive to my destination, 12 hours later, I ponder about the differences in each fast food restaurants have assorted tact on how they care for their customer.  Whether they realize it or not, sometimes I find it invasive and others quite humorous.

Some fast food restaurants service care about how I, the customer feels, and other care about how fast the food gets to me.  Either way, I get my food and go on my marry way.  I continue to drive to my destination, which is truly what I care about anyway.

1 comment:

Brooke said...

i'm always pleasently surprised when i get good customer service. i actually prefer it to quick service.